Digihub - Data Connection & Automation

Synchronizing multi-point information streams, breaking through performance with real-world data

Solutions

Digihub

Turn Multi-channel Data into One Single Touchpoint

Stop jumping between Facebook, Zalo, or TikTok. Digihub helps you gather all customer information into one place. Everything is ready, precise, and automatically synced to your system

Measurable Results

100%

Real-time Sync

Ensuring data from Facebook, Zalo, TikTok, and Websites is always updated instantly into CRM/Lark

-80%

Manual Operations

Fully automating data extraction and conversion, eliminating human errors

Lead Response Speed

Helping Sales teams approach potential customers immediately as soon as data hits the system

Customer Testimonial

E-commerce industry (Internal operations)

Challenge:

Advertising data from multiple sources (Facebook, TikTok, Google) is fragmented, causing the operations team to spend excessive time on manual consolidation, delaying lead distribution to the Sales department.

Digihub Solution:

Implemented Digihub to unify multi-platform advertising data streams and synchronize them directly into the CRM system in real-time.

Key Results:

100% Real-time Synchronization: Leads are instantly distributed to the Sales team when generated, ensuring they don't miss the 'golden window' for consultation.

Eliminated Errors: Completely removed manual data entry processes, ensuring data is always accurate and consistent across the system.

Omnichannel E-commerce

Challenge:

Customer data is scattered across Facebook, TikTok, Shopee, and Website. The Marketing team spends 2 days every week just manually consolidating data into Excel for ad campaigns.

Digihub Solution:

Connected all sales channels into a single hub. Automatically synchronized customer information and purchase history into the management system in real-time.

Key Results:

Saved 100% of time spent on manual report consolidation.

Increased Remarketing campaign efficiency by 40% thanks to instantly updated data.

Completely eliminated data errors caused by manual entry.

Transportation & Logistics

Challenge:

Waybill information and cargo status from multiple shipping providers are not updated promptly, causing the CS department to be constantly overwhelmed by 'Where is my order?' inquiries.

Digihub Solution:

Automated Data Workflows between shipping partners and the customer notification system via Zalo/SMS.

Key Results:

Reduced order status inquiry volume by 60%.

Automated real-time waybill status update processes.

Enhanced customer experience through information transparency and immediacy.

Why do leading enterprises choose Digihub?

HiLab Technology is a leading software technology service provider, supporting customers of all sizes and industries in implementing and adapting to digital technology.